MIP Customer Service/ Tech Help
Welcome to Moore’s Ideal Products, LLC Customer Service Department.
MIP offers a 90 day warranty to the original purchaser with proof of purchase, for all products against defects in manufacturing, materials, and packaging. Our warranty does not cover normal wear and tear, failure to perform routine maintenance, and error of assembly or installation. If the product is transferred to another party the warranty is void.
Contact our Customer Service department:
Please provide the following information:
- Valid kit number
- Description of the issue
- Picture of the defective product
- Phone number & Shipping address
- Proof of Purchase
Frequently Asked Questions:
Do you sell parts separately from the kits?
Yes, parts can be purchased separately.
Support parts are located towards the bottom of each kit's product detail page.
How to prevent lost and stripped screws?
Use the blue thread gel on screws when installing. When uninstalling, apply heat to the screw to break bond of thread gel and use quality tools. Using quality tools not only helps provide more torque for tightening and loosening, but it also helps prevent stripping screws. Suggested tools are MIP #9501 and MIP# 9502, links available below or please visit MIP Tools section.
For Tech Support:
(626) 339-9007 x25
or send E-mail to:
A MIP tech will respond within 48 hours
Mon. - Fri.: 8am-2pm PST.
Need to purchase MIP Products?
Let us know if MIP Products are not in your local Hobby Shop!!!
Buy MIP Products coveniently online at miponline.com
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