1. Home
  2. Customer Service/Tech Help

Contact Our Customer Service Department:
Email: support@miponline.com
Number: (626) 339-9008 Ext: 25

An MIP tech will respond to you within 48 hours.
Mon. - Fri.: 6:30am-230pm PST. 

Please provide the following information:
-  Valid kit number

 - Description of the issue

 - Picture of the defective product

 - Phone number & Shipping address
 - Proof of Purchase

MIP offers a 90 day warranty to the original purchaser with proof of purchase, for all products against defects in manufacturing, materials and packaging. Our warranty does not cover normal wear and tear, failure to perform routine maintenance, and error of assembly or installation. If the product is transferred to another party the warranty is voided.

Frequently Asked Questions (FAQs)

Where can I buy MIP from?

You may purchase MIP product directly from our website, or from your local hobby shop. Click here to view our map of Authorized MIP Dealers!

I'm having a hard time with Paypal, what do I do?

If you are having issues with Paypal, please contact us directly and we will assist you with an alternate form of payment.

Do you sell parts separately from the kits? 

Yes, parts can be purchased separately. Support parts are located towards the bottom of each kit's product detail page.

How to prevent lost and stripped screws?

Use the blue thread gel on screws when installing. When uninstalling, apply heat to the screw to break bond of thread gel and use quality tools. Using quality tools not only helps provide more torque for tightening and loosening, but it also helps prevent stripping screws. Suggested tools are MIP #9501 and MIP #9502, links available below or please visit MIP Tools section.

How do I find out if a kit fits my car kit?

You can search by kit and choose your car by clicking this link.

How do I get more of the grease that comes in a kit?

You can use any waterproof bearing grease is fine.

Where can I find the wrench wraps and shrink?

You can purchase them directly through us, by emailing support@miponline.com and we can create the order.

How do I find measurements of certain driveshafts?

You can email support@miponline.com to supply any measurements you need.

Do I need to grease the pucks on the puck system when I run them?

Yes, you need to lube the pucks for them to wear in properly and get the most life out of them.

Do you ship Internationally? 

Yes, we ship world wide through USPS.

I placed a order and I have yet to see tracking, where do I find that?

You can email support@miponline.com and we will get you more information on your order.

If I bought something and I need to return it, how do I process that?

If you have an MIP account, you can put the request in through the returns area of the website, otherwise just email support@miponline.com Once you put the request in, Sales will review and confirm the return if okay.