CONTACT OUR CUSTOMER SERVICE DEPARTMENT

An MIP tech will respond to you within 48 hours.

Mon. - Fri.: 10am-2:00pm PST. 

Address

Moore's Ideal Products, LLC

830 W Golden Grove Way

Covina, CA 91722

Frequently Asked Questions

HOW DO I BECOME AN MIP DEALER?

If you are interested in becoming a standard dealer, create an account on our website by following this link https://www.miponline.com/register.asp?cg=0  and then following the in the email instructions.

HOW DO I BECOME AN MIP CERTIFIED RESELLER?

Use this link  https://www.miponline.com/MIP-Certified-Reseller-Application_ep_45.html  and fill out the application.

HOW DO I BECOME AN MIP INTERNATIONAL DEALER?

If you are interested in becoming an International Dealer or Distributor, apply at https://www.miponline.com/register.asp?cg=0 , and we will contact you within a few days.

WHERE CAN I BUY MIP PRODUCTS FROM?

You can purchase MIP products directly from our website, or from your local hobby shop. Click here to view our list of MIP Certified Dealers!

IM HAVING A HARD TIME WITH PAYPAL, WHAT DO I DO?

If you are having issues with Paypal, please contact us directly and we will assist you with an alternate form of payment.

DO YOU SELL PARTS SEPARATELY FROM KITS? 

Yes, parts can be purchased separately. Use our product filter to select your product choice. You can also locate support parts and rebuild kits towards the bottom of each MIP product page. If you need to connect with an MIP Tech, click the RED button above to send us a message.


HOW TO PREVENT LOST AND STRIPPED SCREWS?

We include blue thread loc in all MIP Product Kits with screws. Follow the supplied MIP instructions to apply thread loc and consider using MIP Hand Tools  https://www.miponline.com/MIP-RC-Tools  to tighten and loosen hardware. MIP Hand Tools are designed and manufactured by MIP and have been proven to help remove stripped hardware when other tools can not.


HOW DO I FIND OUT IF A KIT FITS MY CAR?

Please use our handy product filters located on every MIP product page to help find the right kit for your car.

HOW DO I GET MORE GREASE THAT COMES IN A KIT?

You can use any waterproof (marine) grease.

WHERE CAN I FIND THE WRENCH WRAPS AND SHRINKS?

You can purchase MIP replacement Wrench Wraps and Shrinks directly from our website, or from your local hobby shop. Click here to view our list of MIP Certified Dealers!

HOW DO I FIND THE MEASUREMENTS FOR DRIVESHAFTS AND HUBS?

MIP labels our products with the commonly requested dimensions right in the product descriptions.

DO I NEED TO GREASE THE PUCKS?

We recommend lightly greasing your MIP Pucks daily. Use this link  https://www.miponline.com/MIP-RC-Products?applyfilter=U%2B0jSjetEk7WIhPRVnqlHviyIZr0bp525sk2QRFhbMhUNeR1CI6gtLZrQO6WWlimURh332BBnB7g%0D%0A%2Fxi3Iq94ZTPGLIXeyLPK  to quickly find replacement MIP Pucks, pins and screws.

DO YOU SHIP INTERNATIONALLY?

Yes, we offer FedEx for most orders shipping outside of the United States. You can also provide your own shipping account information to be used.

DO MIP TOOLS HAVE A LIFETIME WARRANTY?

No, many people believe they do because they can last a lifetime if taken care of.

WHAT IS THE MIP PRODUCT(S) WARRANTY?

MIP offers a 30 day warranty with proof of purchase for all current miponline listed products against defects in manufacturing, materials, and packaging errors. MIP can replace covered MIP product(s) within the Continental US only and shipping fees may apply. Our warranty does not cover your errors in assembly nor installation, wear and tear, or mis-use of product. For more details go to https://www.miponline.com/Terms-and-Conditions, paragraph 11.  Click the RED button above to submit your claim with required pic of your receipt and defective MIP product(s).

HOW DO I TRACK MY MIPONLINE ORDERS?

We will email your shipping and tracking info to you when we ship your miponline order using the same email you used to place your order.

HOW DO I RETURN MY MIP PRODUCT(S)?

MIP only accepts returns on MIP current products within 30 days of purchase. Product(s) must be new and unused. We will not accept returns on items we have marked as discontinued, clearance or close out. To request a return of MIP product(s), customers can message Customer Service/ Tech Help at https://www.miponline.com/customer-service-tech-help once there, click the RED button to send us a request to “Return” the product(s) in question. Be sure to include pics of your receipt and MIP product(s) for review. Customers with qualifying returns will receive return instructions via email. Please note that any shipping and bank fees will NOT be included in any refund resulting from a return, nor does MIP pay for shipping the returning product. MIP reserves the right to replace or refund MIP product(s), per our terms and conditions. 

HOW DO I BECOME AN MIP DEALER?

If you are interested in becoming a standard dealer, create an account on our website by following this link https://www.miponline.com/register.asp?cg=0  and then following the in the email instructions.

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